Politique d’expédition
Shipping Policy
Shipping Destinations
Kesariya Collective currently ships to France and selected countries within the European Union. Available shipping destinations will be displayed at checkout.
Order Processing & Delivery Times
Orders are generally processed and delivered within 2 to 15 business days, depending on the destination, product availability and stock status.
Some items may require additional preparation time depending on availability. Where applicable, specific delivery information will be indicated on the relevant product page or during checkout before purchase.
The delivery timeframe communicated at the time of purchase will apply to your order.
Business days exclude weekends and public holidays.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.
Shipping Costs
Shipping costs vary depending on the destination, delivery method and order details. The applicable shipping cost will always be displayed at checkout before you complete your purchase. Any free shipping offer, when available, will be clearly indicated on our website or at checkout.
Order Tracking
Where tracking is available, you will receive a tracking number by email once your order has been dispatched. Please allow some time for tracking information to become active after shipment.
Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and accurate delivery address. If you notice an error in your shipping information, please contact us as soon as possible at hello@kesariyacollective.com. If your order has not yet been dispatched, we will make reasonable efforts to update the delivery information.
Once an order has been shipped, we may no longer be able to modify the delivery address.
Delayed or Lost Parcels
If your parcel has not arrived within the delivery timeframe communicated at the time of purchase, please contact us at hello@kesariyacollective.com with your order number.
We will investigate the situation with the relevant shipping provider and assist you accordingly.
Damaged Parcels
If your parcel or item arrives damaged, please contact us as soon as possible at hello@kesariyacollective.com.
Please include your order number and, where possible, photographs of the parcel, packaging and damaged item so that we can assess the situation and provide an appropriate solution.
Customs and Import Charges
Orders shipped within the European Union are generally not subject to customs duties between EU Member States.
If Kesariya Collective later offers shipping to destinations outside the European Union, customs duties, import taxes or additional charges may apply depending on the destination. Any applicable information will be communicated where required.
Contact
For any questions regarding shipping or delivery, please contact us at:
Kesariya Collective
Email: hello@kesariyacollective.com