Politique de remboursement

14-Day Return Policy

We offer a 14-day return policy for eligible orders. You have 14 days from the date you receive your order to notify us that you wish to return an item, without having to provide a reason.

For customers located in the European Union, this policy also reflects the statutory 14-day right of withdrawal applicable to distance and online purchases.

Eligibility for Returns

To be eligible for a return, your item should be returned in the same general condition in which you received it, with its original tags and packaging where reasonably possible. You may inspect or try an item only to the extent reasonably necessary to establish its nature, characteristics and fit.

If an item has been worn, used, stained, altered, damaged or handled beyond what is reasonably necessary for this purpose, you may be responsible for any resulting loss in value. Where permitted by applicable law, the amount refunded may therefore be reduced accordingly.

This does not affect your rights if the item was already defective, damaged, incorrect or not as described when you received it.

How to Request a Return

To request a return, please contact us at hello@kesariyacollective.com within 14 days of receiving your order. Once your return request has been received, we will provide you with the return instructions and the address to which your item should be sent. Items returned without first contacting us may not be accepted.

Return Shipping Costs

Unless otherwise stated, return shipping costs are the responsibility of the customer. For customers exercising their EU right of withdrawal, return shipping costs are also the responsibility of the customer provided this has been communicated before purchase.

We strongly recommend using a tracked shipping service. The customer remains responsible for the return parcel until it has been received by Kesariya Collective.

If an item is defective, damaged, incorrect or does not correspond to the order when delivered, please contact us as soon as possible. Where the issue is our responsibility, eligible return shipping costs will not be charged to the customer in accordance with applicable consumer law.

Damaged, Defective or Incorrect Items

Please inspect your order upon delivery. If you receive an item that is defective, damaged, incorrect or does not match the description of your order, please contact us as soon as possible at hello@kesariyacollective.com.

Please include your order number and, where possible, photographs of the item and its packaging so that we can assess the issue and provide an appropriate solution.

Your legal rights regarding faulty or non-conforming products are separate from this 14-day return policy and are not affected by these terms.

Exceptions / Non-Returnable Items

Certain products may be excluded from the right of withdrawal where permitted by applicable law, including:

  • personalised or made-to-order products;

  • goods that deteriorate or expire rapidly;

  • certain sealed products that cannot be returned for health or hygiene reasons once unsealed;

  • any other products legally exempt from the right of withdrawal.

Any applicable return restriction will be clearly stated on the relevant product page before purchase.If you have any questions regarding the eligibility of a particular item, please contact us at hello@kesariyacollective.com.

Sale and Promotional Items

Items purchased during a sale or promotion remain eligible for our 14-day return policy unless they fall within a specific legal exception.

Exchanges

We do not currently process direct exchanges. If you would like another size, colour or product, please request a return for the original item and place a new order for your preferred item.

Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved. If approved, the refund will be issued to the original payment method. Where applicable consumer law requires it, eligible standard delivery charges originally paid may also be reimbursed. Please note that your bank or payment provider may require additional time to process and display the refund.

For any questions regarding returns or refunds, please contact us at hello@kesariyacollective.com.