Privacy policy
Last updated: August 10, 2026
Kesariya Collective operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services").
Our store is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy explains how Kesariya Collective collects, uses, stores and shares your personal information when you visit or use our website, make a purchase or other transaction, create an account, subscribe to our communications, or otherwise contact us.
If there is a conflict between our Terms of Service and this Privacy Policy concerning the collection, processing or disclosure of personal information, this Privacy Policy will apply.
Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understood how your personal information is handled as described below.
PERSONAL INFORMATION WE COLLECT OR PROCESS
When we use the term "personal information", we mean information that identifies you or can reasonably be linked to you.
Depending on how you interact with our Services, where you live and the features you use, we may collect or process the following categories of personal information:
• Contact details, including your name, billing address, shipping address, telephone number and email address.
• Payment and transaction information, including payment method, payment confirmation, transaction details and information necessary to process your payments. Payment card information may be processed by our payment service providers.
• Account information, including your username, password, preferences and account settings.
• Order and transaction information, including products you view, add to your cart, purchase, return, exchange or cancel, as well as your previous transactions.
• Communications with us, including information you provide when contacting customer service or communicating with Kesariya Collective.
• Device and technical information, including your IP address, browser, device, network connection and other technical identifiers.
• Usage information, including information about how and when you browse, access or interact with our website and Services.
• Marketing preferences, including whether you have agreed to receive promotional communications from us.
PERSONAL INFORMATION SOURCES
We may collect personal information:
• Directly from you, including when you place an order, create an account, subscribe to communications, contact us or otherwise provide information to us.
• Automatically when you use our website, including through cookies and similar technologies.
• From service providers that help us operate our store, process payments, fulfil orders, provide analytics, prevent fraud or deliver other services.
• From business partners or other third parties where permitted by applicable law.
HOW WE USE YOUR PERSONAL INFORMATION
We may use your personal information for the following purposes:
Providing and Managing Our Services
We use personal information to process and manage purchases, payments, orders, deliveries, returns, refunds and other transactions.
We may also use your information to manage customer accounts, remember your preferences and provide customer support.
Improving Our Services
We may use information about how customers interact with our website to understand how our Services are used, improve our website and customer experience, and develop our business.
Marketing and Advertising
Where permitted by applicable law, we may use your personal information to send you marketing or promotional communications, including by email.
Where consent is legally required, we will request your consent before sending such communications or using non-essential advertising technologies.
You may unsubscribe from promotional emails at any time by using the unsubscribe link included in our communications.
Security and Fraud Prevention
We may process personal information to protect our website, customers and business, including detecting, preventing and investigating fraudulent, illegal, malicious or suspicious activity.
Communicating With You
We use your personal information to answer questions, provide customer support, communicate regarding your orders and maintain our relationship with you.
Legal and Regulatory Purposes
We may process personal information when necessary to comply with applicable laws, accounting or tax obligations, respond to lawful requests from authorities, establish or defend legal claims, or enforce our terms and policies.
LEGAL BASES FOR PROCESSING
Where the General Data Protection Regulation (GDPR) or other applicable data protection laws require a legal basis for processing, we rely on one or more of the following:
• Performance of a contract: where processing is necessary to process your order, payment, delivery, return, refund, customer account or other services requested by you.
• Legal obligation: where processing is necessary for us to comply with legal, tax, accounting, consumer protection or other regulatory obligations.
• Legitimate interests: where processing is necessary for our legitimate business interests, such as improving our Services, protecting our business, preventing fraud, maintaining website security and managing customer relationships, provided that these interests do not override your fundamental rights and freedoms.
• Consent: where you have given us permission to process your personal information, including where required for marketing communications, advertising technologies or non-essential cookies.
Where processing is based on your consent, you may withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before your withdrawal.
HOW WE DISCLOSE PERSONAL INFORMATION
We may share personal information with third parties where necessary for legitimate business purposes and in accordance with applicable law.
This may include:
• Shopify and service providers that help us operate our business, including providers of website hosting, payment processing, IT services, analytics, customer support, fulfilment and shipping.
• Payment providers and financial institutions involved in processing transactions.
• Shipping and logistics partners where necessary to deliver or return your orders.
• Business and marketing partners where applicable and subject to applicable consent requirements.
• Professional advisers where necessary, including legal, accounting or financial advisers.
• Public authorities, courts or law enforcement agencies where disclosure is required by law or valid legal process.
• A purchaser, successor or other relevant party in connection with a merger, acquisition, restructuring, sale of assets or similar business transaction.
We may also disclose information when you specifically ask us to do so or otherwise provide your consent.
RELATIONSHIP WITH SHOPIFY
Our store and Services are hosted and supported by Shopify.
Shopify processes personal information relating to your access to and use of our store in order to provide and improve its services.
Information submitted through our store may be transmitted to Shopify and other service providers, including providers located outside the country in which you reside.
We may also use certain Shopify features that use information obtained from interactions with our store and other merchants to improve services, security, analytics, advertising or customer experiences.
For certain processing activities, Shopify may act independently as a controller of personal information and may be responsible for responding to requests concerning those activities.
For more information regarding Shopify's processing of personal information, please refer to Shopify's applicable consumer privacy documentation.
COOKIES AND SIMILAR TECHNOLOGIES
We and our service providers may use cookies and similar technologies to operate our website, remember preferences, understand how visitors use our Services, improve functionality, measure performance and, where permitted, provide personalised advertising.
Some cookies are necessary for the functioning of our website and cannot be disabled through our cookie preference tools.
Where required by applicable law, non-essential cookies and similar technologies will only be used after you have provided your consent.
You can manage your cookie preferences through the cookie banner or privacy settings available on our website.
THIRD-PARTY WEBSITES AND LINKS
Our Services may contain links to websites or online platforms operated by third parties.
If you follow a link to a third-party website, its own privacy policy and terms will apply.
Kesariya Collective is not responsible for the privacy, security, accuracy or practices of third-party websites or services that we do not control.
CHILDREN'S DATA
Our Services are not intended for children, and we do not knowingly collect personal information from children under the age required by applicable law to independently consent to the processing of their personal information.
If you are a parent or legal guardian and believe that a child has provided personal information to us, please contact us at hello@kesariyacollective.com so that we can review and, where appropriate, delete the information.
SECURITY OF YOUR INFORMATION
We take reasonable technical and organisational measures designed to protect personal information against accidental or unlawful loss, access, alteration, disclosure or destruction.
However, no method of transmission over the Internet or electronic storage system can guarantee absolute security.
You are responsible for keeping any account credentials, passwords or other access information confidential.
DATA RETENTION
We retain personal information only for as long as necessary for the purposes for which it was collected and processed.
The appropriate retention period depends on factors including:
• the nature of the personal information;
• the purpose for which it was collected;
• whether the information is needed to provide our Services or maintain your account;
• applicable contractual obligations;
• legal, accounting and tax retention requirements;
• fraud prevention and security requirements;
• the need to establish, exercise or defend legal claims.
Where personal information is no longer necessary for the purposes for which it was collected and we are not legally required to retain it, we will delete, anonymise or otherwise securely dispose of it in accordance with applicable law.
YOUR RIGHTS AND CHOICES
Depending on where you live and subject to applicable law, you may have some or all of the following rights regarding your personal information:
Right of Access
You may request confirmation as to whether we process your personal information and request access to the personal information we hold about you.
Right to Rectification
You may request correction of inaccurate or incomplete personal information.
Right to Erasure
You may request deletion of your personal information in circumstances permitted by applicable law.
Right to Restriction of Processing
You may request that we restrict certain processing of your personal information where applicable.
Right to Data Portability
In certain circumstances, you may request a copy of personal information you provided to us in a structured, commonly used and machine-readable format and request that it be transmitted to another organisation where technically feasible.
Right to Object
You may have the right to object to certain processing based on our legitimate interests.
You may object at any time to the processing of your personal information for direct marketing purposes.
Withdrawal of Consent
Where processing is based on your consent, you may withdraw your consent at any time.
Managing Marketing Communications
You may unsubscribe from promotional emails at any time using the unsubscribe option included in our emails.
Even if you opt out of promotional communications, we may continue to send you non-promotional communications necessary to manage your account, orders, transactions or customer service requests.
You may exercise your rights by contacting us at hello@kesariyacollective.com.
We may need to verify your identity before responding to certain requests.
We will respond to valid requests within the time periods required by applicable law.
COMPLAINTS
If you have concerns or complaints regarding how we process your personal information, please contact us first using the contact information below.
If you are located in the European Economic Area, you also have the right to lodge a complaint with the competent data protection supervisory authority.
In France, the competent supervisory authority is the Commission Nationale de l'Informatique et des Libertés (CNIL).
INTERNATIONAL TRANSFERS
Personal information may be transferred, stored or processed outside the country in which you live.
Where personal information originating from the European Economic Area is transferred to a country that has not been recognised as providing an adequate level of data protection, we will rely on appropriate safeguards where required by applicable law, such as the European Commission's Standard Contractual Clauses or another recognised transfer mechanism.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our business, Services, legal obligations or privacy practices.
When we make changes, we will update the "Last updated" date at the top of this Privacy Policy and provide any additional notice required by applicable law.
CONTACT
For questions regarding this Privacy Policy, our privacy practices, or to exercise any rights available to you, please contact:
Kesariya Collective
Email: hello@kesariyacollective.com